FAQ's
1. General questions
Can I change my order?
Yes! If you have not received an automated email stating your order has shipped there is still time to make changes to your order! Please reach out as quickly as possible. Once it ships no changes can be made!
Where do you ship?
We ship world wide!
How long does it take to ship my order?
Processing takes around 3-4 business days, all games are made to order!
2. Payment
What payment methods do you accept?
American Express, Apple Pay, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa
3. Shipping
Where do you ship?
We ship worldwide and to the address provided! We are not responsible for the input of incorrect addresses. If there is a mistake in your address please let us know! Otherwise we will ship to the address provided!
How long does it take to ship my order?
- US orders are shipped via Media Mail this takes 2-8 business days.
- International Orders rage from 1-4 weeks for delivery.
How can I track my package?
You will receive an automated email upon shipment which contains your tracking number.
**For international orders opting to use the 'Saver Rate' method you will receive two tracking numbers. The first tracking number will be a USPS tracking number for your packages journey to the international distributor. Your second tracking number begining with 'AHOY' will be for the international leg of its journey on its way to your home county. To track the international part of your packages journey enter your second tracking into the following portal https://a1.asendiausa.com/tracking/
Will I pay taxes for international shipping?
We are not responsible for customs and import duties. We do our best to ensure packages are not held by customs!
4. Returns
Do you accept returns?
If you are unhappy with your purchase for any reason, we'll be happy to return or exchange the product within [30 days of purchase] for a full refund, an exchange, or store credit.
Can I exchange an item?
Yes we offer exchanges!
How long does it take to process a return?
Once the order is returned it generally takes a week to process your refund.